Expect resistance

In order for organizations to make step-level progress against their mission and strategy it often requires significant internal change. Yet most firms and its people are wired and structured to resist change, much like the body often automatically attacks and rejects a transplant organ that is meant to save it. So you should expect resistance.

What can I do about it?

Change management is a cluttered field of study with many models, perspectives and methods. At my last firm I was blessed to help design and lead a transformative culture change to drive business results. The multi-year road to success was a total roller coaster, incredibly challenging and deeply rewarding. When I left the firm I reflected on what I thought were the most important things I learned in journey and captured them below. 

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Special thanks to Eric Perry for taking these insights and making them beautiful. 

If you've helped to create change at your firm, what have you found to be critical components of success?

Photo source: http://www.flickr.com/photos/billzimmerman/ via Creative Commons